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News and Events

Scorecard Report Release: Service Delivery in the Land Sector Featured

In September and October 2015, LDGI carried out its periodic Scorecard report that monitors the progress being made in the land reforms implementation process. This scorecard, the Institute's 18th, sought to establish the status of service delivery in lands offices around the country, and find out whether the reforms at the institutional level have any impact on the service seekers' experiences at registries.

The report was released at a Media Briefing at the Nairobi Safari Club – Lilian Towers, on Wednesday, 28th October 2015. The survey was based on citizens' interaction with the lands departments (Registry, Survey, Adjudication and Settlement, and Planning) at county level offices.

The survey revealed that citizens main challenge when transacting at lands offices is turnaround times. Kenyans spend a long time for individual transactions, bringing about more cost implications through fares over long distances and making repeat visits. While transaction costs are affordable to most citizens, unofficial charges introduced by lands officers to rent-seek. Notably, over two thirds (69%) ranked service delivery as slow. Citizens citing instances of missing documents; requests for 'fuel money' to conduct site visits; unofficial payments without receipts; exclusive use of brokers to get services and favouritism as indicators of corruption. Citizens suggested improving timelines, digitization of records, reducing land rates, involving family in dispute resolution, abolishing land control boards and eliminating brokers as other concerns in lands offices. With regard to the recently introduced online land search (for the Nairobi registry), 63% of those interviewed were not aware of this option. LDGI Executive Director Mr. Mwenda Makathimo pointed out that the online land search option cannot be fully effective unless the records are digitized and other processes automated. The ED further called for government to invest in a fully automated land information management system for improvements in the land sector that will greatly improve service delivery in the land sector.

The Institute also released the accompanying Land Watch Note, which spoke to the 2015 proposed land bills (the Community Land Bill, Physical Planning Bill, and the Land Laws (Amendments) Bill. The Land Watch Note gave recommendations on the ongoing legislative process, highlighting the need to: keep land laws and institutions to a minimum; intense public debate on the bills to help implementation in future; converging processes of the Senate and the National Assembly; and need for stakeholder contributions. LDGI Chairman Mr. Ibrahim Mwathane also highlighted the importance of the bills with regard to land administration and management and that once parliament enacts these laws, it will need to fast track enactment of subsidiary legislation (regulations) to support the effective implementation of the 2012 and the 2015 land laws.

The full Report and Land Watch Note are available for download on this website. <DOWNLOADS>